About Valoria London Gift Cards

Valoria London gift cards allow the recipient to choose jewellery from our online store, subject to product availability and these terms.

Gift cards are available in the values displayed on our website at the time of purchase.

Digital Gift Cards

Digital gift cards are normally delivered electronically to the email address supplied during purchase.

The email may include:

• The gift-card value
• A unique gift-card code
• Redemption instructions
• The applicable expiry date, where relevant

Please check the recipient’s email address carefully before completing your purchase.

Physical Gift Cards

Where physical gift cards are available, delivery charges and estimated delivery times will be shown during checkout.

A physical card may contain a code that must be entered during online checkout.

How to Redeem a Gift Card

1. Add eligible products to your shopping basket.
2. Proceed to checkout.
3. Enter the gift-card code in the relevant field.
4. Confirm that the balance has been applied before completing the order.

Gift cards may only be redeemed through the Valoria London website unless another redemption method is expressly stated.

Gift-Card Balance

Where the total order value is lower than the available gift-card balance, the remaining balance may be used for a future eligible purchase before the gift card expires.

Where the order total exceeds the available balance, the remaining amount must be paid using another payment method accepted during checkout.

Checking Your Balance

Depending on the functionality available through our store, you may be able to check your gift-card balance through the original gift-card email or by contacting Customer Care.

When requesting assistance, please provide the email address associated with the gift card. Do not publish or share the complete gift-card code publicly.

Expiry

Valoria London gift cards expire [insert expiry period, such as 24 months] after the date of purchase unless a different expiry date is clearly stated before purchase.

The expiry date should be included in the gift-card email, product description or associated terms.

Any unused balance remaining after the stated expiry date may no longer be available, subject to applicable law.

Products That Can Be Purchased

Gift cards may generally be used to purchase eligible products available on the Valoria London website.

Unless otherwise stated, gift cards may not be used to purchase:

• Another gift card
• Selected excluded products or services
• Products from another retailer or website
• Cash or cash-equivalent products

Delivery Charges

A gift-card balance may be applied towards delivery charges where supported by our checkout.

If the balance is insufficient to cover the full order and delivery cost, the remaining amount must be paid using another accepted payment method.

Discount Codes and Promotions

Gift cards may be used with a promotional or discount code only where our checkout and the specific promotion allow this.

Purchasing a gift card may be excluded from:

• Percentage discounts
• Minimum-spend promotions
• Free-gift offers
• Affiliate or influencer discounts
• Other selected campaigns

Promotion-specific conditions will apply in addition to these terms.

Refunds for Gift-Card Purchases

Where an eligible product purchased using a gift card is returned, the applicable refund will normally be credited back to the gift card or issued as another store balance.

Where an order was paid partly by gift card and partly by another payment method, refunds may be allocated between the original payment methods.

Please review our Refund & Returns Policy for complete return conditions.

Cancelling a Gift-Card Purchase

Applicable cancellation rights will depend on the nature of the gift card, whether it has already been redeemed and the circumstances of the purchase.

Please contact Customer Care promptly if you wish to cancel a gift-card order.

A refund cannot normally be issued once the gift-card balance has been used, except where required by law.

Cash Redemption

Gift cards cannot be exchanged or redeemed for cash, except where required by applicable law.

No cash change will be provided where an order value is lower than the available gift-card balance.

Lost, Deleted or Stolen Gift Cards

Please treat a gift-card code like cash and keep it secure.

Valoria London is not responsible for a gift-card code that is lost, deleted, stolen, disclosed to another person or used without permission, except where the loss results from our failure to exercise reasonable care.

Contact us immediately if you believe a gift-card code has been compromised. We may be able to suspend unused value where sufficient information is available, but this cannot be guaranteed.

Incorrect Recipient Email Address

The purchaser is responsible for providing an accurate recipient email address.

If an incorrect address was supplied, contact us as soon as possible. We will try to help where the gift card has not already been accessed or redeemed, but reissuance cannot be guaranteed.

Delivery of Digital Gift Cards

Digital gift-card emails are normally sent shortly after successful payment, although delivery may be delayed by:

• Payment verification
• Email-provider filtering
• Incorrect recipient details
• Technical disruption
• Fraud-prevention checks

Please ask the recipient to check their spam, promotions and junk folders before contacting Customer Care.

Fraud and Misuse

Valoria London may suspend, cancel or decline a gift card where we reasonably suspect:

• Fraudulent purchase or payment activity
• Unauthorised use
• Manipulation of the gift-card system
• Use contrary to these terms
• A technical or pricing error

We may request additional verification before restoring or accepting a disputed balance.

Resale and Commercial Use

Gift cards are intended for personal gifting and legitimate customer use.

They may not be resold, copied, reproduced, used for unauthorised commercial promotions or distributed through fraudulent marketplaces without Valoria London’s written permission.

Currency and Regional Restrictions

Gift cards may be issued in a specific currency and may only be usable on the corresponding regional version of the Valoria London store.

Currency conversion may not be available. Any regional or currency restrictions should be shown before purchase.

Changes to These Terms

We may update these Gift Card Terms & Conditions where reasonably necessary to reflect changes in law, technology or our business operations.

Changes will not unfairly remove value or rights already attached to a valid gift card. Consumer terms should remain transparent, prominent and fair. :contentReference[oaicite:1]{index=1}

Your Statutory Rights

Nothing in these terms excludes or limits rights that cannot legally be excluded under applicable consumer law.

Need Gift-Card Assistance?

Please contact our Customer Care team if you have a question about purchasing, receiving or redeeming a gift card.

Please include:

• The purchaser’s name
• The purchaser or recipient email address
• The date of purchase
• The order number, where available
• A description of the issue

Valoria London
Email: support@valorialondon.com
Website: www.valorialondon.com

For security, do not send the complete gift-card code unless our team specifically asks for it through an appropriate support channel.