Accepted Payment Methods

Depending on your location and device, available payment methods may include:

• Visa
• Mastercard
• American Express
• Maestro
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Other payment options displayed during checkout

Payment availability may vary according to your country, currency, device and the payment services currently enabled on our store.

Secure Payment Processing

Valoria London uses secure third-party payment processors to complete transactions. Payment information is transmitted using encryption and handled in accordance with the security requirements of the relevant payment provider.

Valoria London does not directly store your complete debit or credit card number.

When Will I Be Charged?

Payment is normally authorised or collected when you complete your order.

In some cases, your bank may temporarily show a pending authorisation before the transaction is fully completed.

If an order is cancelled before fulfilment, any applicable refund or payment reversal will be processed in accordance with our policies and your payment provider’s procedures.

Payment Currency

Prices will be displayed in the currency selected on our website or determined by your store location settings.

Your bank or card provider may apply currency-conversion charges, international transaction fees or other fees when your payment currency differs from your account currency.

These charges are set by your financial institution and are not controlled by Valoria London.

Payment Verification

To protect customers and reduce fraudulent transactions, some orders may be subject to additional payment or identity verification.

We may ask you to confirm information such as:

• Your billing address
• The name associated with the payment method
• Your contact details
• Other information needed to validate the transaction

Orders may be delayed, declined or cancelled when payment verification cannot be completed.

3D Secure Authentication

Your bank may require an additional authentication step before approving your payment. This may include confirming the transaction through your banking application, entering a one-time password or completing another security check.

These checks are managed by your bank or payment provider and help protect your account against unauthorised use.

Why Was My Payment Declined?

A payment may be declined for several reasons, including:

• Incorrect card details
• An incorrect billing address
• Insufficient available funds
• An expired payment card
• A security restriction applied by your bank
• Failure to complete payment authentication
• The payment method not being supported in your location

Please check your details carefully and try again. If the issue continues, contact your bank or use another payment method displayed during checkout.

Duplicate or Pending Charges

An unsuccessful or interrupted payment attempt may sometimes appear as a pending authorisation on your account.

Pending authorisations are normally removed automatically by your bank. The timing depends on your financial institution.

If you believe you have been charged more than once, please contact us with your order details and a screenshot showing the relevant transactions. Do not include your full card number or other sensitive banking information.

Discount Codes

Valid discount codes must be entered in the appropriate field during checkout before payment is completed.

Unless otherwise stated, discount codes cannot be combined, exchanged for cash or applied retrospectively after an order has been placed.

Certain products, collections or promotional periods may be excluded from discount offers.

Gift Cards

Where Valoria London gift cards are available, they may be redeemed during checkout according to the terms provided at the time of purchase.

Gift cards cannot normally be exchanged for cash and may be subject to additional terms regarding expiry, refunds and eligible products.

Buy Now, Pay Later

Instalment or buy-now-pay-later services may be available through selected third-party providers.

Eligibility, credit checks, repayment schedules, late-payment consequences and account management are controlled by the relevant provider.

Please review the provider’s terms carefully before selecting this payment option.

Refunds

Approved refunds are normally issued to the original payment method used for the order.

Once processed by Valoria London, your bank or payment provider may require additional time before the refunded amount appears in your account.

For complete information, please read our Refund & Returns Policy.

Protecting Your Information

Never send your full card number, security code, online banking password or one-time authentication code to Valoria London by email, social media or contact form.

We will never ask you to disclose complete payment-card information through an unsecured communication channel.

For more information about how personal data is handled, please review our Privacy Policy.

Need Payment Assistance?

For help with a payment or billing enquiry, please contact our Customer Care team.

Please include:

• Your full name
• Your order number, where available
• The email address used during checkout
• A brief description of the issue

Email: support@valorialondon.com

For security, do not send complete card details, passwords or authentication codes.