Refund & Returns Policy

Refund & Returns Policy

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At Valoria London, we want you to shop with complete confidence. If you are not entirely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully before requesting a return.

Our Returns Promise

We take pride in the quality of every piece we offer. If your purchase is not suitable, you may request a return in accordance with the terms outlined below.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery.
  • Be unworn, unused and in its original condition.
  • Include all original packaging, tags and accessories.
  • Show no signs of wear, damage or alteration.
  • Be accompanied by proof of purchase.

Items That Cannot Be Returned

For hygiene, safety and legal reasons, we cannot accept returns for:

  • Personalised or engraved jewellery.
  • Gift cards.
  • Items marked as final sale or clearance (unless faulty).
  • Products damaged through misuse, accidental damage or normal wear and tear.

How to Start a Return

  1. Contact our Customer Care team at support@valorialondon.com.
  2. Include your order number and the reason for your return.
  3. Wait for return instructions before sending your item.
  4. Package the item securely to help prevent damage in transit.

Please do not send returns without prior authorisation, as this may delay processing.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method. Processing times vary depending on your payment provider and may take several business days after approval.

Exchanges

If you would like a different item, colour or style, please contact our Customer Care team. Exchanges are subject to product availability.

Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible and, where possible, include photographs of the issue. We will work with you to resolve the matter promptly.

Return Shipping

Unless the return is due to a faulty product or our error, customers are responsible for return shipping costs.

We recommend using a tracked and insured delivery service, as we cannot be responsible for items lost or damaged while being returned to us.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us, please:

  • Check with your bank or card provider.
  • Contact your payment provider.
  • If you still need assistance, contact our Customer Care team.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 and other relevant UK legislation.

Need Help?

If you have any questions about returns or refunds, please contact us:

Valoria London
Email: support@valorialondon.com
Website: www.valorialondon.com