Privacy Policy

Privacy Policy

Last Updated: 05/05/2026

At Valoria London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our jewellery, or interact with us.

Who We Are

Valoria London is a UK jewellery brand dedicated to delivering timeless, elegant jewellery with exceptional customer service.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: support@valorialondon.com
Website: www.valorialondon.com

Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through trusted payment providers)
  • Order history
  • IP address
  • Browser information
  • Device information
  • Cookies and website usage data

How We Use Your Information

Your information helps us to:

  • Process and fulfil your orders
  • Provide customer support
  • Deliver products
  • Prevent fraudulent transactions
  • Improve our website and services
  • Send order updates
  • Provide marketing communications (only where you have given consent)
  • Comply with legal obligations

Payment Security

Valoria London does not store your full payment card information.

Payments are securely processed through trusted third-party payment providers such as Shopify Payments, PayPal, Apple Pay, Google Pay and other authorised payment gateways using encrypted technology.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic
  • Improve website performance
  • Measure advertising effectiveness

You can control cookies through your browser settings.

Marketing Communications

If you subscribe to our newsletter, we may send:

  • New product launches
  • Exclusive offers
  • Style inspiration
  • Promotions

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Shopify
  • Payment providers
  • Delivery partners
  • Email marketing platforms
  • Analytics providers
  • Fraud prevention services

We never sell your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Restrict processing
  • Request transfer of your data
  • Withdraw consent where applicable

To exercise any of these rights, please contact us.

Security

We use appropriate technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration or destruction.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Valoria London
Email: support@valorialondon.com
Website: www.valorialondon.com