Return Period

Under our voluntary returns promise, eligible items may be returned within 30 days of delivery.

Items must normally be unworn, unused and returned in their original condition with all packaging, tags and accessories.

Nothing on this page limits your statutory rights where an item is faulty, damaged, unsafe or not as described.

Step 1: Request Your Return

Email our Customer Care team before sending your item:

Email: support@valorialondon.com
Subject line: Return Request – Order [Your Order Number]

Please include:

• Your full name
• Your order number
• The email address used during checkout
• The product or products you wish to return
• Your reason for returning the item
• Photographs if the product is damaged, faulty or incorrect

Step 2: Wait for Return Instructions

Please wait until our Customer Care team sends you the authorised return address and any relevant reference information.

Do not send jewellery to our registered office, correspondence address or any address displayed elsewhere on the website unless we have confirmed that it is the correct return location.

Sending an item without prior instructions may delay identification and processing of your return.

Step 3: Complete the Returns Form

Include the completed form below inside your return parcel. You may print this page or copy the requested information onto a separate sheet of paper.

Step 4: Prepare the Jewellery

Before packaging your return:

• Ensure the jewellery is unworn and unused.
• Fasten necklace chains and clasps to help prevent tangling.
• Secure earring backs, hooks and removable components.
• Place the jewellery inside its original pouch, box or protective packaging.
• Include all accessories, tags and presentation materials.
• Include your completed returns form.

Do not attach tape, labels or writing directly to jewellery boxes or presentation packaging.

Step 5: Package the Return Securely

Place the protected jewellery inside suitable outer packaging that can withstand normal delivery handling.

Reusing the original delivery packaging is encouraged where it remains secure and suitable. Remove or cover any old delivery labels before sending the parcel.

Valoria London cannot be responsible for damage caused by inadequate return packaging.

Step 6: Send the Parcel

Unless the return is due to a faulty, damaged or incorrect item, customers are normally responsible for the direct cost of return postage.

We strongly recommend using a tracked service with appropriate compensation or insurance for the value of the jewellery.

Keep your proof of postage and tracking information until your return and refund have been completed.

Return Address

Your authorised return address will be supplied by Customer Care after your return request has been reviewed.

Do not publish a private residential address unless you are comfortable using it for business returns and it satisfies your legal and operational requirements.

Items That Cannot Normally Be Returned

Subject to statutory rights, returns may not be accepted for:

• Personalised or engraved jewellery
• Products made or altered to your individual specification
• Gift cards
• Items showing signs of wear, misuse or accidental damage
• Products returned without their essential components
• Items marked as final sale where a lawful exclusion was clearly stated

A non-returnable classification does not remove your legal rights where the item is faulty, unsafe or materially misdescribed.

Earring Returns

Please review the return conditions shown on the relevant earring product page and in our Refund & Returns Policy.

Do not state that all earrings are automatically excluded for hygiene reasons unless the specific legal exception applies, including any requirements relating to sealed goods.

Faulty, Damaged or Incorrect Items

Contact us before returning a product that arrived damaged, appears faulty or differs from what you ordered.

Please provide clear photographs showing:

• The complete jewellery piece
• The specific problem
• The clasp, chain, stone, hook or component concerned
• The external and internal packaging, where relevant
• The delivery label if you received an incorrect parcel

Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy and return instructions consistent with your statutory rights.

Exchanges

Exchanges may be available subject to stock and product eligibility.

We cannot reserve replacement stock until the original item has been received and reviewed, unless Customer Care confirms otherwise.

Where an exchange cannot be completed, we may issue an eligible refund so that you can place a new order.

Return Inspection

Once received, returned jewellery may be inspected to confirm:

• The correct item has been returned
• The return is within the applicable period
• The product is in the required condition
• All relevant components and packaging are included
• Any reported damage or fault

We will contact you if we require further information before completing the return.

Refund Processing

Approved refunds are normally issued to the original payment method.

For statutory cancellations, UK rules generally require eligible refunds within 14 days after the retailer receives the returned goods or evidence that they were sent back, whichever occurs first. The standard outbound delivery cost must also generally be refunded, although additional express-delivery costs may be excluded. :contentReference[oaicite:1]{index=1}

Your bank or payment provider may require additional time to display the refund after it has been processed by Valoria London.

Promotional Orders and Free Gifts

Refunds for discounted products are normally based on the amount actually paid.

Where a complimentary gift was supplied because an order met a qualifying promotion, the gift may also need to be returned if the remaining order no longer satisfies the promotion’s clearly disclosed conditions.

Please review our Promotions & Discount Code Terms.

Returns from Outside the United Kingdom

International customers are responsible for following the return instructions provided by Customer Care.

Mark the parcel as a returned item where required by the carrier or customs documentation. Valoria London cannot reimburse customs charges or import fees incurred because a return was declared incorrectly.

International consumer rights may vary according to the customer’s location.

Return Tracking Shows Delivered

A carrier’s delivered scan does not always mean that the parcel has already been checked into our returns system.

Please allow [insert realistic processing time] business days after delivery before contacting Customer Care for an update.

Need Returns Assistance?

Contact our Customer Care team if you need help starting or tracking a return.

Valoria London
Email: support@valorialondon.com
Subject line: Return Request – Order [Your Order Number]
Website: www.valorialondon.com