Orders

How do I know if my order has been confirmed?

Once your order has been successfully placed, you should receive an order confirmation email at the address provided during checkout.

If you cannot find the email, please check your spam or junk folder. If it is still missing, contact us at support@valorialondon.com.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to assist, but changes cannot be guaranteed once an order has entered the fulfilment or dispatch process.

Can I use more than one discount code?

Unless otherwise stated, only one discount code may be applied per order. Discount codes cannot normally be combined with other promotions.

Why was my order cancelled?

Orders may occasionally be cancelled because of payment issues, stock availability, suspected fraud or incorrect customer information. If your order is cancelled, we will contact you where possible.

Delivery

How long does delivery take?

Delivery times depend on the shipping method and destination selected at checkout. Orders are normally processed within 1–2 business days.

Please visit our Shipping Policy for current delivery estimates.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

My tracking has not updated. What should I do?

Tracking information may take some time to update after dispatch. Please allow up to 48 hours. If there is still no update, contact our Customer Care team.

Do you offer international delivery?

Valoria London may ship to selected international destinations. Available countries, shipping charges and delivery options will be displayed during checkout.

Will I have to pay customs duties?

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or handling fees. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Returns & Refunds

Can I return my order?

Eligible items may be returned within 30 days of delivery, provided they are unworn, unused and returned with their original packaging and proof of purchase.

Please review our Refund & Returns Policy before sending an item back.

How do I start a return?

Email support@valorialondon.com with your order number and reason for return. Please wait for return instructions before sending your item.

Do you offer exchanges?

Exchanges may be available depending on stock. Contact our Customer Care team with your order details and the item you would like instead.

When will I receive my refund?

Once your return has been received and approved, the refund will be sent to your original payment method. Your bank or payment provider may require additional time to process it.

Are return shipping costs refundable?

Customers are normally responsible for return postage unless the product is faulty, damaged on arrival or incorrect.

Jewellery & Product Information

Will the jewellery look exactly like the photographs?

We aim to represent every piece as accurately as possible. Slight variations may occur because of lighting, photography, screen settings and natural variations in stones or decorative details.

What materials are used in Valoria London jewellery?

Materials may vary by product. Please check the description on the individual product page for the most accurate information about plating, metals, stones and finishes.

Is your jewellery waterproof?

Unless a product is specifically described as waterproof, we recommend removing jewellery before showering, swimming, exercising or entering a sauna.

Can your jewellery tarnish?

The appearance of jewellery can change over time depending on wear, storage, moisture, chemicals and individual skin chemistry. Proper care can help preserve its finish.

How should I care for my jewellery?

Avoid direct contact with perfume, lotions, hairspray, cleaning products and water. After wearing, gently wipe your jewellery with a soft, dry cloth and store it separately in a clean, dry place.

Read our Jewellery Care Guide for detailed advice.

Are your products suitable for sensitive skin?

Skin sensitivity differs from person to person. Please review the product materials before purchase and consult a medical professional if you have a known metal allergy or sensitivity.

Warranty & Faulty Items

Does Valoria London offer a warranty?

Valoria London offers a 12-month limited warranty against eligible manufacturing defects, subject to the conditions in our Warranty Policy.

What should I do if my item arrives damaged or faulty?

Contact us as soon as possible with your order number, a description of the issue and clear photographs of the item and packaging.

Does the warranty cover normal wear and tear?

No. Normal wear, scratches, accidental damage, misuse, water exposure and damage caused by chemicals or third-party repairs are not normally covered.

Payments

Which payment methods do you accept?

Available payment methods are displayed at checkout and may include major debit and credit cards, PayPal, Apple Pay, Google Pay and other supported payment services.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Valoria London does not store your complete card details.

Why has my payment been declined?

A payment may be declined because of incorrect card details, insufficient funds, security checks or restrictions applied by your bank. Please contact your payment provider or try another available payment method.

Gifts & Packaging

Does my jewellery arrive in Valoria London packaging?

Packaging may vary by product, collection and promotion. Details of included packaging should be stated on the relevant product page or during checkout.

Can I send an order directly as a gift?

Yes. Enter the recipient’s delivery address during checkout. Please ensure the delivery details are accurate before completing the order.

Do you include prices inside the parcel?

We generally do not include printed pricing inside the parcel. Order and payment details are provided electronically.

Customer Accounts & Emails

Do I need an account to place an order?

Where guest checkout is available, you may place an order without creating an account. Creating an account can make it easier to view previous orders and manage your details.

How do I unsubscribe from marketing emails?

Click the unsubscribe link at the bottom of any Valoria London marketing email. Transactional messages relating to your orders may still be sent.

Still Need Help?

Our Customer Care team will be happy to assist you.

Email: support@valorialondon.com
Response time: Usually within 1–2 business days

You can also visit our Contact Us page.