Contact Valoria London
Contact Valoria London
Whether you need help with an order, have a question about one of our jewellery pieces, or would simply like to speak with us, the Valoria London Customer Care team is here to help.
Customer Care
For order enquiries, returns, delivery questions or product assistance, please contact:
Email: support@valorialondon.com
We aim to respond within 1–2 business days. Response times may be slightly longer during weekends, public holidays and promotional periods.
Order Enquiries
To help us assist you as quickly as possible, please include the following information when contacting us about an order:
- Your full name
- Your order number
- The email address used at checkout
- A clear description of your enquiry
- Photographs, where relevant
Returns & Refunds
Before returning an item, please contact our Customer Care team and wait for return instructions.
Please review our Refund & Returns Policy for information about eligibility, return conditions and refund processing.
Damaged, Faulty or Incorrect Items
In the unlikely event that your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- A photograph of the packaging, where relevant
Our team will review the information and work with you to provide an appropriate resolution.
Delivery & Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout, where tracking is available.
For further information, please visit our Shipping Policy.
Product Information
Need help choosing a piece or understanding its size, finish, materials or care requirements? Send us the product name or a link to the product page, and our team will be happy to assist.
Press, Partnerships & Collaborations
For press enquiries, influencer collaborations, partnerships or other business opportunities, please contact:
Send Us a Message
You may also use the contact form on this page. Please provide as much information as possible so that we can respond effectively.
Important Information
Please ensure that emails from valorialondon.com are added to your safe sender list. If you are expecting a reply, please check your spam or junk folder.
For security reasons, please never send full card details, passwords or other sensitive payment information by email.