General Jewellery Safety

To reduce the risk of injury or damage, please:

• Inspect jewellery before wearing it.
• Ensure clasps, hooks, posts and closures are secure.
• Do not wear jewellery with sharp, broken or loose components.
• Handle delicate chains, stones and fastenings carefully.
• Remove jewellery before sleeping, exercising or physical activity.
• Keep jewellery away from machinery and situations where it may become caught.
• Stop wearing a product immediately if it causes pain, irritation or discomfort.

Metal Allergies and Skin Sensitivities

Skin sensitivity differs from person to person. A material that is suitable for one customer may cause irritation in another.

Possible signs of sensitivity may include:

• Redness
• Itching
• Swelling
• Rash
• Burning or tenderness

If irritation occurs, remove the jewellery immediately and avoid wearing it again until you have obtained appropriate medical advice.

Customers with known metal allergies should review the materials stated on the individual product page before purchasing.

Nickel Information

Nickel is a recognised skin sensitiser and may cause allergic reactions in susceptible individuals.

Jewellery that comes into direct and prolonged contact with the skin is subject to applicable legal restrictions concerning nickel release.

Unless a product is expressly described as nickel-free and Valoria London holds evidence supporting that claim, customers should not assume that it contains no nickel.

Hypoallergenic Claims

The term “hypoallergenic” does not guarantee that a product will never cause a reaction. Individual sensitivities can vary significantly.

Valoria London will only describe a product as hypoallergenic where we have reasonable evidence supporting that description.

Customers with a serious or diagnosed allergy should seek professional advice before wearing unfamiliar jewellery materials.

New and Healing Piercings

Fashion earrings may not be suitable for new or unhealed piercings.

Follow the aftercare advice provided by your professional piercer and do not replace piercing jewellery until the piercing has healed sufficiently.

Valoria London jewellery is not intended to replace specialist medical-grade piercing jewellery unless the relevant product page expressly confirms otherwise.

Earring Hygiene

Before wearing earrings:

• Wash and dry your hands.
• Ensure the earring and fastening are clean and dry.
• Do not share earrings with another person.
• Avoid wearing earrings through inflamed or damaged skin.
• Do not force an earring through a piercing.

Clean earrings only in accordance with the material-specific care instructions. Strong disinfectants or chemical cleaners may damage plating, enamel, stones or adhesives.

Children and Jewellery

Unless expressly identified as suitable for children, Valoria London jewellery is intended for adult use.

Jewellery may contain small parts that can present choking, swallowing or injury risks. Keep all jewellery and packaging away from babies and young children.

Children should not wear necklaces, chains, dangling earrings or other jewellery while sleeping, playing, exercising or without appropriate adult supervision.

Choking and Swallowing Hazard

Small components—including earring backs, stones, charms, clasps and broken chain sections—must not be placed in the mouth or swallowed.

If a jewellery component is swallowed or inhaled, seek urgent professional medical assistance.

Strangulation and Entanglement Risk

Necklaces and chains may become caught on clothing, furniture, equipment or other objects.

Remove necklaces before:

• Sleeping
• Exercising
• Participating in sport
• Using machinery
• Working around moving equipment
• Any activity where the chain may become trapped

Magnetic Jewellery Components

Some jewellery may contain magnetic clasps or components. Where relevant, this should be stated in the product description.

Magnets may interfere with certain implanted medical devices and other sensitive equipment. Customers using a pacemaker, implanted defibrillator or another medical device should seek advice from their healthcare professional or device manufacturer before using magnetic jewellery.

Keep magnetic components away from young children.

Water, Chemicals and Cosmetics

Unless specifically described as waterproof, remove jewellery before:

• Showering or bathing
• Swimming
• Exercising
• Entering a sauna or steam room
• Cleaning or using household chemicals

Perfume, lotion, hairspray, sanitiser, chlorine and cleaning products may damage jewellery and may increase the likelihood of skin irritation.

Damaged Jewellery

Stop wearing jewellery immediately if you notice:

• A sharp or exposed edge
• A cracked or broken component
• A loose stone or pendant
• A bent earring post
• A damaged clasp
• A stretched or weakened chain
• Peeling, flaking or severe surface deterioration

Do not attempt repairs using household glue, solder, chemicals or unsuitable tools. Unauthorised repairs may create additional safety risks and may affect warranty eligibility.

Safe Storage

Store jewellery:

• In a clean, dry and secure location
• Away from children and pets
• Separately to prevent tangling and damage
• Away from heat, moisture and direct sunlight
• With clasps fastened where appropriate

Product Recalls and Safety Notices

If Valoria London becomes aware that a product may present a safety risk, we may contact affected customers and publish appropriate safety information.

Depending on the circumstances, customers may be instructed to stop using the product and return, dispose of or make it available for inspection.

Please ensure the contact information associated with your order remains accurate so that important safety communications can reach you.

Reporting a Safety Concern

Stop using the item and contact us immediately if you believe a Valoria London product is unsafe.

Please include:

• Your full name
• Your order number
• The product name
• A detailed description of the concern
• Clear photographs or video
• Whether an injury or reaction occurred

Email: support@valorialondon.com
Subject line: Product Safety Concern

Medical Advice

Information on this page is general product-safety guidance and is not a substitute for professional medical advice, diagnosis or treatment.

Seek appropriate medical assistance if you experience a severe reaction, breathing difficulty, significant swelling, infection or another urgent health concern.

Your Consumer Rights

Nothing on this page limits your statutory rights where a product is unsafe, faulty, damaged or not as described.

For information about returns and eligible manufacturing defects, please review our Refund & Returns Policy and Warranty Policy.

Contact Us

Valoria London
Email: support@valorialondon.com
Website: www.valorialondon.com