Warranty Policy

Warranty Policy

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At Valoria London, we take pride in the craftsmanship and quality of every piece of jewellery we offer. We stand behind our products and are committed to ensuring you enjoy your jewellery with confidence.

Our Quality Promise

Every Valoria London piece is carefully inspected before it leaves our warehouse. If your jewellery has a manufacturing defect covered by this Warranty Policy, we will work with you to provide an appropriate resolution.

Warranty Coverage

Our jewellery is covered by a 12-Month Limited Warranty from the date of delivery against manufacturing defects.

The warranty may cover:

  • Manufacturing defects in materials or workmanship.
  • Faulty clasps or closures due to manufacturing issues.
  • Loose components caused by manufacturing defects.
  • Defects identified under normal personal use.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear.
  • Scratches, dents or accidental damage.
  • Damage caused by improper use or storage.
  • Damage caused by chemicals, perfumes, lotions or cleaning products.
  • Water damage where the product is not advertised as waterproof.
  • Damage resulting from modifications or repairs carried out by third parties.
  • Loss, theft or missing jewellery.

Making a Warranty Claim

If you believe your item has a manufacturing defect, please contact our Customer Care team.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Any additional information that may help us assess your claim.

We may request that the item be returned for inspection before making a warranty decision.

Warranty Assessment

After receiving your claim, our team will inspect the product to determine whether the issue is covered under this Warranty Policy.

If your claim is approved, we may, at our discretion:

  • Repair the jewellery.
  • Replace the item with the same or a comparable product.
  • Provide a refund where appropriate and required by law.

Care for Your Jewellery

To help preserve the beauty of your jewellery:

  • Store jewellery in a clean, dry place.
  • Remove jewellery before swimming, showering or exercising.
  • Avoid contact with perfumes, cosmetics and household chemicals.
  • Clean gently using a soft, lint-free cloth.
  • Store pieces separately to minimise scratching.

Your Consumer Rights

This Warranty Policy is provided in addition to your statutory rights under applicable consumer protection laws. Nothing in this policy limits or excludes any rights you may have under the Consumer Rights Act 2015 or other applicable legislation.

Contact Us

If you have any questions about this Warranty Policy or wish to make a warranty claim, please contact us.

Valoria London
Email: support@valorialondon.com
Website: www.valorialondon.com