Our Commitment

We aim to provide a website that is clear, understandable and usable by as many people as reasonably possible.

Our accessibility work is informed by recognised guidance, including the Web Content Accessibility Guidelines (WCAG).

Accessibility is an ongoing process. We regularly review our website and aim to address identified barriers as our store, content and technology develop.

Accessibility Features

Where supported by our website and theme, we aim to provide:

• Clear and consistent page headings
• Readable text with suitable contrast
• Descriptive links and button labels
• Alternative text for meaningful product images
• Keyboard-accessible navigation and controls
• Visible focus indicators for interactive elements
• Form labels and understandable error messages
• Logical page structure and reading order
• Support for browser zoom and text enlargement
• Compatibility with commonly used assistive technologies where reasonably possible

Using Our Website

Depending on your browser and device, you may be able to improve your browsing experience by:

• Increasing the page zoom level
• Changing text or display size
• Using keyboard navigation
• Using voice-control software
• Using a screen reader
• Adjusting colour, contrast or motion settings

These settings are normally available through your browser, device or operating-system accessibility controls.

Keyboard Navigation

We aim for important website functions—including menus, product links, forms, basket controls and checkout actions—to be usable without a mouse where our platform and third-party services support this.

When navigating with a keyboard, you can usually use:

• Tab to move forward through interactive elements
• Shift + Tab to move backwards
• Enter or Space to activate selected controls
• Arrow keys to move within certain menus or options
• Escape to close supported menus or dialog boxes

Product Images and Alternative Text

Product photography is an important part of the Valoria London shopping experience. We aim to provide useful written descriptions and alternative text for meaningful images.

Decorative images may use empty alternative text so that they do not create unnecessary repetition for screen-reader users.

If you need additional information about the appearance, size, clasp, finish or design of a jewellery piece, please contact our Customer Care team.

Videos and Animated Content

Where we publish videos, animations or moving promotional content, we aim to consider accessibility features such as captions, text alternatives and controls where appropriate and technically supported.

Some older or third-party content may not yet include all accessibility features.

Forms and Checkout

We aim to make account, contact, basket and checkout forms understandable and easy to complete.

Some checkout functions are provided through Shopify or other third-party services and may be affected by the accessibility of those platforms.

If you experience difficulty completing an order, please contact us and we will consider a reasonable alternative way to assist you.

Third-Party Applications and Content

Our website may use third-party applications or services for functions such as:

• Payment processing
• Order tracking
• Customer reviews
• Marketing preferences
• Live chat
• Social-media content
• Maps or embedded media

We may not have complete control over the accessibility of content or interfaces supplied by third parties.

We encourage our service providers to improve accessibility and will consider alternative solutions where significant barriers are identified.

Known Limitations

Despite our efforts, some areas of the website may not yet be fully accessible. Possible limitations may include:

• Older product images without sufficiently descriptive alternative text
• Third-party app controls that are difficult to use by keyboard
• Embedded social-media content with limited accessibility
• Videos without captions or transcripts
• Colour contrast issues within third-party components
• PDF documents that are not fully compatible with screen readers

We aim to review and improve these areas where reasonably practicable.

Alternative Formats and Reasonable Assistance

If you cannot access information on our website, please contact us and explain what you need.

Where reasonably possible, we will try to provide the information in another usable format or assist you through an alternative method.

This may include:

• Providing product information in plain text
• Explaining product details by email
• Helping with navigation or order information
• Providing policy information in an alternative format

Reporting an Accessibility Problem

We welcome feedback if you encounter an accessibility barrier on the Valoria London website.

Please include, where possible:

• The webpage or feature you were using
• A description of the problem
• The device and browser you were using
• Any assistive technology involved
• The format or assistance you need

Email: support@valorialondon.com

Please use the subject line: Accessibility Support

Response to Accessibility Feedback

We aim to acknowledge accessibility enquiries within 1–2 business days.

More complex technical issues may require additional time to investigate and resolve. We will aim to keep you informed where further work is required.

Technical Information

The Valoria London website is built using Shopify and may include a combination of theme components, custom code and third-party applications.

Accessibility can be affected when themes, applications, product content or platform features are changed. We therefore aim to consider accessibility when making material website updates.

Conformance Status

Valoria London aims to improve its website with reference to WCAG 2.2 Level AA.

Unless an independent accessibility assessment has confirmed otherwise, we do not claim that every page or third-party component fully conforms to WCAG 2.2 Level AA.

Assessment and Review

This statement is based on an internal review of the website and will be updated as further accessibility testing and improvements are completed.

Date first published: [Insert Date]
Date last reviewed: [Insert Date]
Next planned review: [Insert Date]

Contact Us

For accessibility support or feedback, please contact:

Valoria London
Email: support@valorialondon.com
Website: www.valorialondon.com