Order Processing

Orders are normally prepared within [insert processing time] business days after payment has been successfully received.

Business days are Monday to Friday, excluding UK public holidays.

Processing may take slightly longer during launches, promotional events, seasonal periods or unusually high order volumes.

UK Delivery

Delivery estimates begin after dispatch and are provided as guidance rather than a guaranteed arrival date.

Free Delivery

Free delivery may be available when your order reaches the qualifying value displayed on our website or during checkout.

Current free-delivery threshold: [Insert amount or remove this section]

Promotional thresholds and delivery offers may change from time to time.

International Delivery

Valoria London may deliver to selected international destinations. Available countries, delivery services and charges will be shown during checkout.

Customs Duties & Import Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Unless checkout clearly states that these charges are included, the recipient is responsible for paying them.

Valoria London does not control these charges and cannot confirm their value in advance. Please contact your local customs authority for guidance.

Dispatch Confirmation

Once your order has been dispatched, we will send a confirmation email to the address used during checkout.

This email may include:

• Your order reference
• The delivery carrier
• Your tracking number
• A link to follow your parcel

Please check your spam or junk folder if you are expecting a dispatch email and cannot see it.

Tracking Your Order

Tracking information may take up to 24–48 hours to become active after dispatch while the carrier processes your parcel.

Visit our Track Your Order page to view available delivery updates.

Delivery Delays

Occasionally, deliveries may take longer than expected because of circumstances outside our control.

Possible causes include:

• Severe weather
• Courier network disruption
• Public holidays
• Customs inspections
• High seasonal parcel volumes
• Incorrect or incomplete address details

If your estimated delivery period has passed, please check your tracking information before contacting our Customer Care team.

Incorrect Delivery Address

Please check your delivery address carefully before completing checkout.

Contact us immediately if you notice an error. We will try to update the address where possible, but changes cannot be guaranteed once fulfilment or dispatch has begun.

Additional charges may apply if a parcel is returned because the address supplied was incorrect or incomplete.

Missed Delivery Attempts

If nobody is available to accept your parcel, the carrier may:

• Leave it in a designated safe place
• Deliver it to a neighbour
• Take it to a collection point
• Arrange another delivery attempt

Please follow the instructions provided by the carrier to arrange collection or redelivery.

Parcels Marked as Delivered

If tracking states that your parcel has been delivered but you cannot locate it, please:

1. Check your designated safe place.
2. Ask members of your household.
3. Check with neighbours or building reception.
4. Review any carrier delivery photograph.
5. Contact the carrier for further information.

If you still cannot find your parcel, contact Valoria London with your order number and tracking details.

Damaged Parcels

If your parcel or jewellery arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Photographs of the outer packaging
• Photographs of the damaged item
• A brief explanation of the issue

Please retain all packaging while our team reviews your enquiry.

Need Delivery Assistance?

Our Customer Care team will be happy to help with delivery or tracking enquiries.

Email: support@valorialondon.com
Response time: Usually within 1–2 business days

Please include your full name, order number and tracking number when contacting us.