Our Approach

We aim to make responsible decisions wherever reasonably possible while maintaining the quality, presentation and service our customers expect from Valoria London.

Our current priorities include:

• Reducing unnecessary packaging
• Choosing packaging materials carefully
• Encouraging customers to care for jewellery properly
• Reviewing suppliers and fulfilment practices
• Reducing avoidable product waste
• Continuously improving our processes

Thoughtful Product Selection

We focus on jewellery with versatile, enduring appeal rather than designs intended to be worn only once.

By offering pieces that can be styled across different occasions and seasons, we hope to encourage a more thoughtful approach to building a jewellery collection.

Customers should always review the individual product page for accurate information about materials, finishes and care requirements.

Caring for Jewellery for Longer

Proper care can help preserve the appearance of jewellery and reduce the need for premature replacement.

We encourage customers to:

• Store jewellery in a clean, dry place
• Keep pieces separate to reduce scratching and tangling
• Avoid unnecessary exposure to water, chemicals and cosmetics
• Clean jewellery gently after wearing
• Handle clasps, chains and decorative details carefully

Visit our Jewellery Care Guide for detailed care instructions.

Packaging

Packaging plays an important role in protecting jewellery during delivery and creating a premium customer experience. At the same time, we aim to avoid unnecessary excess.

Where practical, we seek to use appropriately sized packaging and review opportunities to reduce waste while continuing to protect each order.

Packaging materials and presentation may vary depending on the product, order size, supplier availability and delivery requirements.

Reusing and Recycling Packaging

We encourage customers to reuse Valoria London boxes, pouches and packaging where suitable. They may be useful for storing jewellery, organising small items or preparing gifts.

Packaging that is no longer needed should be recycled where local facilities accept the relevant materials. Recycling rules differ by area, so please follow the guidance provided by your local authority.

Reducing Unnecessary Returns

Returns are sometimes necessary, but they can also increase transport, packaging and handling requirements.

We aim to help customers make informed decisions by providing clear product photographs, descriptions, measurements and material information wherever available.

If you need help choosing a piece before purchasing, please contact our Customer Care team.

Responsible Supplier Relationships

We recognise the importance of understanding how products and packaging are supplied. As Valoria London develops, we aim to strengthen our review of suppliers, materials and working practices.

We do not make claims about complete traceability, certified sourcing or specific environmental standards unless we have reliable evidence to support them.

Delivery and Fulfilment

We aim to prepare orders efficiently and use suitable packaging to help reduce avoidable damage, replacement shipments and waste.

Delivery routes and courier operations are managed by third-party carriers. Where suitable options are available, we may review services that support more efficient delivery practices.

Our Commitment to Honest Communication

Sustainability claims should be clear, specific and supported by evidence. We are committed to communicating honestly about the progress we have made and the areas where further work is required.

We will update this page as our practices, suppliers and sustainability initiatives develop.

Continuous Improvement

We are still developing our sustainability approach. Our future priorities may include:

• Reviewing packaging materials and recyclability
• Reducing avoidable plastic where practical
• Improving product and material transparency
• Reviewing supplier standards
• Exploring more efficient fulfilment options
• Providing clearer care and repair guidance

Any new commitments or measurable targets will be added to this page once they are confirmed and supported by reliable information.

Questions or Suggestions?

We welcome constructive feedback about sustainability and responsible business practices.

Email: support@valorialondon.com

You can also visit our Contact Us page.