Shipping Policy

Last Updated: 23 August 2026

At Valoria London, we are committed to delivering your jewellery safely, securely and as efficiently as possible. Every order is carefully prepared and packaged to help ensure it arrives in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Please note:

  • Orders are processed Monday to Friday, excluding UK public holidays.
  • Orders placed during weekends or public holidays will begin processing on the next business day.
  • During busy promotional periods, new collection launches or seasonal events, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email.

Delivery Options

Shipping Method Estimated Delivery
UK Standard Delivery 2–5 Business Days*
UK Express Delivery 1–2 Business Days*
International Delivery 5–15 Business Days*

*Delivery times are estimates and begin after your order has been processed and dispatched. Delivery times are provided for guidance only and cannot be guaranteed.

Shipping Costs

Available shipping methods and the applicable delivery charge will be displayed at checkout before payment is completed.

Shipping charges may vary depending on your delivery destination, selected shipping method and order value.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Please allow a short period for tracking information to become active after receiving your dispatch confirmation.

International Shipping

Valoria London ships to selected international destinations.

International delivery times may vary depending on your location, customs procedures, local postal services and courier operations.

International orders may occasionally experience delays that are outside Valoria London's control.

Customs, Duties & Taxes

For orders delivered outside the United Kingdom, customs duties, import taxes, VAT or other local charges may apply depending on the destination country's regulations.

Unless otherwise clearly stated at checkout, any customs duties, taxes or import charges are the responsibility of the recipient.

Valoria London does not control these charges and cannot predict the amount that may be payable. We recommend contacting your local customs authority if you require further information before placing an order.

Incorrect Shipping Address

Please check that your delivery address is complete and accurate before completing your purchase.

If you notice an error after placing your order, please contact our Customer Care team as soon as possible at sales@valorialondon.com.

We will do our best to update your delivery details where possible. However, once an order has been processed or dispatched, we cannot guarantee that the shipping address can be changed.

Valoria London cannot be held responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

Delayed Deliveries

While we work with our delivery partners to provide reliable service, occasional delays may occur due to circumstances outside our control, including:

  • Courier or postal service disruptions
  • Severe weather conditions
  • Public holidays
  • High seasonal shipping volumes
  • Customs inspections or clearance delays
  • Transportation disruptions

If your order has not arrived within the expected delivery timeframe, please check your tracking information first. If you still require assistance, contact our Customer Care team and we will be happy to help.

Lost Parcels

If your tracking information indicates that your parcel may be lost in transit, please contact us at sales@valorialondon.com.

Where appropriate, we will contact the courier and investigate the shipment. Once the investigation has been completed, we will provide an appropriate resolution in accordance with the circumstances of the order.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue efficiently, we may ask you to provide:

  • Your order number
  • Photographs of the damaged item
  • Photographs of the external packaging
  • A brief description of the issue

Our Customer Care team will review the information and provide an appropriate resolution.

Multiple Shipments

In some circumstances, items within the same order may be dispatched separately.

If your order is sent in multiple parcels, you may receive separate dispatch confirmations and tracking information for each shipment.

Delivery Restrictions

Valoria London reserves the right to restrict or decline delivery to certain locations where shipping services are unavailable, restricted or considered unsuitable.

If we are unable to fulfil an order due to a delivery restriction, we will contact you and arrange an appropriate resolution.

Orders Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend:

  • Checking around your property and any designated safe places.
  • Checking with other members of your household.
  • Checking with neighbours where appropriate.
  • Reviewing any delivery photograph or tracking information provided by the courier.
  • Contacting the courier directly where possible.

If you are still unable to locate your parcel, please contact us and we will assist where possible.

Need Assistance?

If you have any questions about your order, shipping or delivery, our Customer Care team will be happy to assist you.

Valoria London
Email: sales@valorialondon.com
Website: www.valorialondon.com