Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your personal information is used
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain personal information
• Ask us to restrict how certain information is used
• Object to certain processing activities
• Request transfer of information in a portable format
• Withdraw consent where processing relies on consent
• Raise a concern about how your personal information is handled

These rights are subject to legal conditions, exceptions and limitations.

Right to Access Your Information

You may request confirmation of whether Valoria London processes your personal information and ask for a copy of information we hold about you.

This is commonly known as a Subject Access Request or SAR.

A valid request does not need to use any particular legal wording. It should clearly explain that you are asking for access to your personal information.

Right to Correct Information

You may ask us to correct personal information that is inaccurate or complete information that is incomplete.

Please provide the correct information and explain what you believe should be changed.

Right to Request Deletion

You may ask us to delete certain personal information where the legal conditions for deletion apply.

This is sometimes called the right to erasure or the right to be forgotten.

The right to deletion is not absolute. We may need to retain some information where necessary for purposes such as:

• Meeting tax, accounting or legal obligations
• Managing disputes, claims or chargebacks
• Preventing fraud and maintaining security
• Keeping records of completed orders
• Establishing, exercising or defending legal rights

Right to Restrict Processing

In certain circumstances, you may ask us to temporarily limit how we use your personal information.

This may apply where:

• You dispute the accuracy of the information
• You believe the processing is unlawful but do not want the information deleted
• We no longer need the information, but you require it for a legal claim
• You have objected to processing and the objection is being reviewed

Right to Object

You may have the right to object to certain uses of your personal information, including processing based on legitimate interests.

You may object to the use of your personal information for direct marketing at any time.

To stop marketing emails, you may also use the unsubscribe link included at the bottom of our promotional messages.

Right to Data Portability

In certain circumstances, you may request personal information that you provided to us in a structured, commonly used and machine-readable format.

Where technically feasible and legally applicable, you may also ask us to transfer that information to another organisation.

Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal will not affect processing that was lawful before consent was withdrawn.

Depending on the service involved, withdrawing consent may affect our ability to provide certain optional features or communications.

Automated Decision-Making

Some fraud-prevention, payment or security services may use automated systems to assess transactions.

Where applicable law gives you rights relating to a decision made solely through automated processing that has a legal or similarly significant effect, you may contact us to request further information or appropriate review.

How to Submit a Privacy Rights Request

To exercise a data-protection right, email:

Email: support@valorialondon.com

Please use the subject line: Data Protection Request

Please include:

• Your full name
• The email address associated with your account or order
• Your order number, where relevant
• The right you wish to exercise
• A clear description of the information or activity concerned
• Any relevant dates or supporting details

Optional Request Form

You may copy and complete the form below. You are not required to use this format.

Confirming Your Identity

To protect personal information from unauthorised disclosure, we may need to verify your identity before completing a request.

We will only ask for information that is reasonably necessary for verification.

Where identity documents are required, please do not send more information than requested. You may be advised to redact information that is not needed.

Requests Made by Another Person

You may authorise another person to submit a request on your behalf.

We may ask for evidence confirming that the representative has authority to act for you, as well as information needed to verify your identity.

Our Response Time

We aim to respond without undue delay and normally within one calendar month after receiving a valid request and any information reasonably required to confirm identity.

Where a request is complex or you submit several requests, the response period may be extended where legally permitted. If an extension is required, we will explain the reason and expected timescale.

Fees

Data-protection requests are generally handled without charge.

Where legally permitted, we may charge a reasonable fee or decline to act if a request is manifestly unfounded or excessive, particularly where it is repetitive.

We will explain our decision before applying a fee or refusing a request.

Information About Other People

Information provided in response to a request may need to be limited or redacted where it contains personal information about another person.

This helps protect the privacy and legal rights of everyone concerned.

When a Request May Be Limited or Refused

In certain circumstances, applicable law may allow or require us to limit or refuse part of a request.

This may include situations involving:

• The rights and privacy of another person
• Legal professional privilege
• Fraud prevention or crime detection
• Legal claims or regulatory obligations
• Requests that are manifestly unfounded or excessive
• Information that must be retained by law

Where permitted, we will explain the reason for our decision and any available next steps.

Marketing Preferences

You can stop receiving promotional emails by:

• Clicking the unsubscribe link in a marketing email
• Updating available account preferences
• Contacting Customer Care

We may still send necessary transactional communications relating to orders, returns, payments, security or customer-service enquiries.

Cookie Preferences

You may manage optional cookies through the cookie-preference tool displayed on our website, where available.

You can also adjust cookie controls through your browser settings.

Please read our Cookie Policy for further information.

Raising a Privacy Concern

Please contact us first if you have concerns about how Valoria London handles your personal information. We will review your concern and try to resolve it.

You may also have the right to raise a complaint with the UK Information Commissioner’s Office or another relevant data-protection authority.

Contact Us

Valoria London
Email: support@valorialondon.com
Subject line: Data Protection Request
Website: www.valorialondon.com